Returns & Exchanges
At Marvy Uchida, we stand behind the quality of our creative tools and offer a 30-day window for returns on items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help ensure you have the right supplies for your project.
Initiate Your Request
Contact our customer support team with your order number and the specific items you wish to return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all markers, pens, or craft supplies are protected to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use your preferred carrier to send the package back to our distribution center for inspection.
Receive Your Refund
Once our team verifies the condition of the returned goods, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing